Privacy Policy

This Privacy Policy explains how Olandiz (“we”, “us”, “our”) collects, uses, discloses, and protects
personal data when you use our Service. It also explains your privacy rights and choices.

1. Controller and Contact

Controller: Olandiz B.V.
Address: Singel 126, 1015 AE Amsterdam, The Netherlands
Email: privacy@olandiz.com
EU/UK Representative (if applicable): {{EUUKRepresentativeOrRemove}}
DPO (if applicable): {{DPOContactOrRemove}}

2. Personal Data We Collect

We may collect the following categories of personal data:

• Account and profile: name, email, username, password hash, role, preferences.
• Customer support: messages, attachments, and contact details you provide.
• Transaction data (if applicable): billing address, purchase history; payment details are typically handled by our payment processor.
• Usage data: pages viewed, features used, clicks, timestamps, referring URLs, approximate location (derived from IP).
• Device and network: IP address, device identifiers, browser type, operating system, language, cookies and similar technologies.
• User content: data you submit to the Service (may include personal data depending on your inputs).

3. Sources of Data

• Directly from you: when you create an account, fill forms, submit content, or contact support.
• Automatically from your device/browser: via logs, cookies, and similar technologies.
• From service providers/partners: e.g., analytics, fraud prevention, payment processors, as permitted by law.

4. How We Use Personal Data

We use personal data to:

• provide, operate, and maintain the Service;
• authenticate users and secure accounts;
• process payments and fulfill transactions (if applicable);
• respond to support requests and communicate service updates;
• monitor, prevent, and investigate fraud, abuse, and security incidents;
• analyze performance, fix bugs, and improve features;
• comply with legal obligations and enforce our terms;
• send marketing communications where allowed and subject to your choices.

5. Legal Bases (EEA/UK and Similar Frameworks)

Where required, we process personal data under the following bases:

• Contract: to provide the Service.
• Legitimate interests: security, fraud prevention, analytics, and service improvement.
• Consent: for optional cookies and marketing where required.
• Legal obligation: compliance with laws.
• Vital interests: rare cases (e.g., preventing serious harm).

6. How We Share Personal Data

We may share personal data with:

• Service providers: hosting, storage, analytics, customer support tools, email delivery, monitoring, payment processors.
• Affiliates: within our corporate group, consistent with this Policy.
• Legal and safety: to comply with law, respond to lawful requests, protect rights, safety, and prevent fraud/abuse.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets (subject to appropriate safeguards).
• With your direction: when you ask us to share data (e.g., integrations).

We do not sell your personal data in the conventional sense. {{SellingSharingDisclosureForUSStatesOrRemove}}

7. Cookies and Similar Technologies

• Essential: required for core functionality, security, and session management.
• Preferences: remember choices and settings.
• Analytics: understand usage and improve the Service.
• Marketing (optional): where used, delivered subject to applicable consent rules.

Where required by law, we present a cookie banner and obtain consent for non-essential cookies.
You can control cookies through your browser settings and, where available, our cookie preferences controls.

8. Data Retention

We retain personal data for as long as needed to provide the Service, comply with legal obligations, resolve disputes,
enforce agreements, and for legitimate business purposes. Retention periods vary by data type and context.

9. Security

We implement technical and organizational measures designed to protect personal data (see our Security Policy).
However, no method of transmission or storage is 100% secure. You are responsible for keeping your credentials confidential.

10. International Transfers

Your data may be processed in countries other than where you live. Where required, we use lawful transfer mechanisms
such as Standard Contractual Clauses and other safeguards.

11. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing,
and data portability. You may also withdraw consent where processing is based on consent.

• How to exercise rights: contact us at**privacy@olandiz.com**. We may verify your identity before responding.
• Marketing opt-out: use the unsubscribe link in emails or contact us. You may still receive transactional messages.

12. Children

The Service is not intended for children under 18. We do not knowingly collect personal data from children.
If you believe a child provided us personal data, contact us to request deletion.

13. Changes to This Policy

We may update this Policy from time to time. If changes are material, we will provide notice as required by law.
The “Last updated” date indicates when this Policy was last revised.

14. Contact

Privacy questions or requests: privacy@olandiz.com

Optional: Retention Schedule

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